Terms & Conditions

1. Acceptance of Terms

By accessing or using this Website, you agree to comply with these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue use of the Website.

Submitting an inquiry does not itself establish a construction contract, contractor-client relationship, or obligation for the Website Operator to provide construction services.

Where the Website provides a separate acknowledgment or acceptance mechanism, that acknowledgment may be used to document your acceptance of these Terms.

2. Nature of Our Services

Charlottesville Custom Saunas provides information about custom sauna construction and related services and facilitates introductions between prospective customers and independent service professionals.

The Website may assist visitors in requesting information, submitting project details, and connecting with professionals who may be able to evaluate their proposed projects.

Unless expressly agreed otherwise in a separate written agreement, the Website Operator does not undertake responsibility for designing, constructing, installing, managing, supervising, inspecting, or maintaining sauna projects.

3. Independent Service Providers

Contractors, builders, installers, designers, and other professionals introduced through the Website operate as independent service providers unless expressly identified otherwise.

These professionals are not employees or agents of the Website Operator merely because they receive inquiries or are introduced through the Website.

Independent service providers exercise their own professional judgment and control over the services they agree to perform.

The Website Operator does not guarantee the licensing, qualifications, insurance, availability, financial condition, or performance of any independent service provider.

Customers are responsible for independently verifying the qualifications, licensing, insurance, references, and suitability of any contractor before entering into an agreement.

An introduction or referral does not constitute a warranty, certification, or guarantee of any provider's work.

4. Customer-Contractor Agreements

Any contract for sauna design, construction, installation, maintenance, repair, or related services is entered into directly between the customer and the independent service provider performing those services.

Unless the Website Operator expressly becomes a party through a separate written agreement, it is not a party to any customer-contractor contract.

The independent service provider is responsible for fulfilling its contractual obligations, including any agreed scope of work, pricing, materials, scheduling, workmanship, warranties, and completion terms.

Customers should obtain and carefully review a written agreement directly from their selected contractor before authorizing work or making payments.

The Website Operator does not assume responsibility for enforcing, administering, or guaranteeing agreements between customers and independent service providers.

5. Responsibility After Referral

Once a prospective customer has been introduced to an independent service provider, subsequent project-related activities are matters between the customer and that service provider.

Such activities may include:

• Site visits and property evaluations.
• Design decisions and technical planning.
• Estimates, quotations, and negotiations.
• Contracts, deposits, and payments.
• Material selection and procurement.
• Construction and installation.
• Permitting and inspections.
• Scheduling and project completion.
• Repairs, maintenance, and warranties.
• Complaints, disagreements, and contractual disputes.

Unless expressly agreed otherwise in writing, the Website Operator has no obligation to participate in, monitor, supervise, manage, or resolve these activities.

Any voluntary communication or assistance provided by the Website Operator after an introduction does not, by itself, create an obligation to manage or guarantee the construction project.

Nothing in this section excludes responsibility that cannot lawfully be disclaimed or responsibility expressly assumed by the Website Operator.

6. Construction, Safety, and Property Damage

Sauna construction and installation may involve electrical systems, heating equipment, ventilation, structural modifications, waterproofing, and other specialized construction activities.

Independent service providers performing such work are responsible for carrying out their services in accordance with their contractual obligations and applicable laws, codes, and professional standards.

The Website Operator does not undertake to inspect job sites, verify construction methods, approve materials, certify installations, or determine whether completed projects comply with applicable safety requirements.

To the fullest extent permitted by applicable law, the Website Operator disclaims liability arising from the acts or omissions of independent service providers, including:

• Defective or incomplete workmanship.
• Construction defects and installation errors.
• Property damage or water damage.
• Electrical or heating-system failures.
• Fire or other construction-related hazards.
• Personal injury or death arising from third-party work.
• Failure to obtain required permits.
• Building-code violations.
• Delays, abandonment, or noncompletion.
• Warranty failures or defective equipment.

This disclaimer does not limit liability for the Website Operator's own conduct where such liability cannot legally be excluded.

7. Estimates, Pricing, and Project Information

Information about sauna types, construction methods, materials, pricing, project timelines, and other related subjects is provided for general informational purposes.

Any pricing examples or estimated project ranges displayed on the Website are illustrative and do not constitute binding quotations or contractual offers.

Actual project costs and requirements may vary based on property conditions, design specifications, equipment, materials, labor, permitting, and contractor availability.

Final pricing, scheduling, specifications, and scope of work must be established directly with the independent service provider.

The Website Operator does not guarantee that any contractor will accept a project or provide services at a particular price or within a particular timeframe.

8. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its informational and introduction services are provided on an "as is" and "as available" basis.

The Website Operator makes no warranties, express or implied, concerning the availability, uninterrupted operation, accuracy, or completeness of the Website.

The Website Operator does not provide warranties concerning the workmanship, materials, equipment, safety, durability, performance, or suitability of construction services supplied by independent service providers.

Any workmanship warranty, product warranty, maintenance obligation, or construction guarantee must be obtained directly from the relevant contractor, manufacturer, or other responsible party.

Nothing in these Terms excludes warranties or consumer protections that cannot lawfully be disclaimed.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE OPERATOR SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO USE OF THE WEBSITE OR ITS INTRODUCTION SERVICES.

This includes, where legally permissible, claims relating to lost profits, lost opportunities, business interruption, or other consequential economic losses.

To the fullest extent permitted by applicable law, the Website Operator shall not be responsible for damages arising from the independent acts, omissions, services, or contractual obligations of third-party contractors or service providers.

Any limitation of liability in these Terms applies only to the extent legally enforceable and does not exclude liability for fraud, intentional misconduct, or other conduct for which liability cannot lawfully be limited.

These provisions do not alter any obligations expressly undertaken by the Website Operator in a separate written agreement.

10. Third-Party Disputes

Any dispute concerning construction services, workmanship, project completion, payments, warranties, or contractual obligations should be addressed directly between the customer and the independent service provider involved.

The Website Operator is not obligated to mediate, arbitrate, investigate, or resolve disputes between customers and independent contractors.

The Website Operator does not guarantee refunds, repairs, replacements, completion of unfinished projects, or compensation for contractor-related losses.

Nothing in this section prevents a customer from exercising any legal rights against the party responsible for the relevant conduct.

11. User Responsibilities

By using the Website, you agree to provide accurate information when submitting inquiries and to use the Website only for lawful purposes.

Before hiring a service provider, customers should:

• Verify the contractor's identity and qualifications.
• Confirm applicable licenses and insurance.
• Request a written scope of work.
• Review payment schedules and contract terms.
• Confirm responsibility for permits and inspections.
• Obtain written warranty information where applicable.
• Address project concerns directly with the responsible contractor.

Customers remain responsible for their own decisions regarding the selection and engagement of independent service providers.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless the Website Operator and its officers, employees, and representatives from third-party claims, losses, liabilities, and reasonable legal expenses arising from:

• Your unlawful use of the Website.
• Your material breach of these Terms.
• Information or materials you submit that infringe the rights of others.
• Your intentional misconduct in connection with the Website.

This provision does not require you to indemnify the Website Operator for its own negligence, misconduct, or other liability where such indemnification is prohibited by law.

13. Website Content and Intellectual Property

Website text, graphics, branding, design elements, and other materials are protected by applicable intellectual property laws.

Unauthorized copying, distribution, modification, or commercial exploitation of Website materials is prohibited except as permitted by law or with appropriate authorization.

Photographs and descriptions may be illustrative and do not necessarily represent work performed by a particular independent service provider.

Product names, trademarks, and other third-party intellectual property remain the property of their respective owners.

14. Privacy and Communications

When you submit an inquiry, the information you provide may be used to respond to your request and facilitate communication with an independent service provider.

Information may include your name, telephone number, email address, project location, project description, preferences, and any documents or images you voluntarily submit.

Relevant inquiry information may be shared with independent service providers for the purpose of evaluating and responding to your project request.

Additional information about the collection, use, retention, and disclosure of personal information is provided in our Privacy Policy .

By providing contact information, you request that we or an appropriate service provider contact you regarding your inquiry, subject to applicable law and any communication preferences or consents you provide.

Submission of an inquiry does not constitute consent to receive unrelated marketing communications unless separately authorized.

15. Governing Law and Dispute Resolution

To the extent permitted by applicable law, these Terms shall be governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Any dispute directly involving the Website Operator and arising from the Website or these Terms shall be brought before a court of competent jurisdiction in Virginia, subject to applicable jurisdictional and consumer-protection laws.

This provision does not govern disputes arising solely between customers and independent service providers under their separate agreements.

Nothing in these Terms limits rights or remedies that cannot legally be waived.

16. Changes to These Terms

The Website Operator may update these Terms periodically to reflect changes in Website operations, applicable laws, or business practices.

Updated Terms will be posted on this page with a revised effective date.

Changes will apply prospectively unless otherwise permitted by applicable law.

Material changes requiring additional notice or consent will be handled in accordance with applicable legal requirements.

17. Severability and Entire Agreement

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain effective to the extent permitted by law.

These Terms constitute the agreement governing use of the Website and its introduction services, except where a separate written agreement expressly provides otherwise.

These Terms do not replace or modify contracts entered into directly between customers and independent service providers.

18. Contact Information

Questions concerning these Terms or the operation of the Website may be directed to:

Charlottesville Custom Saunas

Phone: (434) 202-5336

Website: charlottesvillecustomsaunas.com

Contact Us

For matters involving an active construction project, including workmanship, payments, scheduling, warranties, or repairs, please contact the independent service provider responsible for that project.